Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a casino treated you? This page covers the ways to reach the Casino Sites team and what we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within 48 hours, though it can take a little longer during busy periods. Please include as much detail as you can — the name of the casino involved, screenshots if relevant, and what outcome you're hoping for — so we can look into it properly the first time.
What we can help with
- Bonus and offer questions — if a welcome bonus like the ones shown on our rankings (for example the 410% match at Raging Bull or the 600% offer at Uptown Aces) looks different from what you're seeing on the operator's site, tell us and we'll check it.
- Corrections — licensing details, payment methods and terms change often. If you spot outdated information anywhere on the site, flag it and we'll verify and update it.
- General feedback — good or bad experiences with a listed casino help us keep our ratings honest and current.
- Site or content suggestions — ideas for topics you'd like us to cover.
What we can't help with
We're an independent review and comparison resource, not a casino operator. That means we can't process deposits or withdrawals, access your player account, resolve a dispute with a casino directly, or issue refunds. For account-specific problems — a delayed payout, a bonus that didn't credit, or a verification hold — contact the casino's own customer support team first, since they're the only ones with access to your account. Their support channels are usually listed on their site, often as live chat, email, or a help centre.
If you're dealing with a problem casino
If you believe an operator is behaving unfairly — refusing a legitimate withdrawal, misrepresenting bonus terms, or ignoring support requests — let us know the details. We factor genuine, verifiable patterns of poor conduct into how we rank and describe operators on the site. We can't intervene in individual disputes, but persistent issues are the kind of thing that affects an operator's standing here.
Concerned about your own gambling?
If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, that's a more urgent conversation than anything above. Our Responsible Gambling page lists deposit and time limits, self-exclusion programmes, and national support services you can reach directly. Please use those resources rather than waiting on an email reply from us.
Before you write in
A few things that might save you a message:
- For background on who we are and how we put this site together, see About Us.
- For the legal terms covering use of this site, see our Terms and Conditions.
- If you're outside the standard US-licensed market and looking at alternative options, our Non GamStop Casinos page may already answer your question.
Otherwise, drop us a line at [email protected] — we're glad to hear from you either way.